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Welcome to IVRspotter.com
Looking for information about IVR phone systems? Learn more about interactive voice response at IVRspotter.com.
Interactive Voice Response (IVR) is an interactive technology that allows a computer to detect voice and keypad inputs.
For more information about interactive voice response, bookmark www.IVRspotter.com (CTRL-D or command-D) now, and check in regularly for new articles.
Datatel's Hosted Pay-by-Phone Credit Card Payment IVR Gateway Receives Heartland Payment Systems Certification
DATATEL, a leader in Hosted IVR Telephone Payment Solutions, announced today that it has received certification from Heartland Payment Systems to process transactions via its Exchange host. This provides a simple and secure way for Heartland's customers to take payments over the telephone.
Acclaim Telecom Announces New Mobile IVR Solutions Offering
Acclaim Telecom Services, Inc., an industry leader in providing Speech Enabled IVR hosted and premise applications, announces their new Mobile IVR Solution enabling businesses to increase customer touch-points by offering an interactive experience for smart phone users. The new IVR Mobile Solution Suite supports key Smartphone platforms for mobile applications on iPhone, Android, Palm Pre, and Blackberry.
IVR Technologies Announces the Release of Talking SIP 3.7
IVR Technologies, Inc. releases new hosted call center application as well as feature enhancements for their next-generation SIP-Based media, application and real-time billing server.
Datatel Introduces a PCI Compliant "Pay- By-Phone" Hosted IVR Credit Card Payment Gateway Service
DATATEL a leader in IVR Hosted, Managed Services and Telephony Automation Solutions, announced the introduction of its PCI Compliant Hosted Telephone Credit Card Payment Gateway Service.
BASIC, a HR Service Company Expands Absence Management Services with IVR Technology Group
IVR Technology Group and BASIC HR Services announced their enhanced outsourced Absence Management Services for their Clients.
T3i Group Reports 1H09 IVR Market Downturn Almost as Severe as Contact Center Decline
The “InfoTrack for Converged Applications First Half 2009 IVR Market Report” found global IVR port shipments from the Top 10 vendors only reached 230,000 in 1H09 versus more than 630,000 for all of 2008.
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Voxeo Announces Major Network Expansion and Record Growth
New Facilities Increase IVR and Speech Hosting Capacity to Over 45,000 Ports.
SkyCreek Corporation Launches New Test Drive Capability on its Corporate Web Site
SkyCreek Corporation, a leader in proactive outbound customer contact solutions, today, announced today that customers and prospects can now test drive its industry leading Call Notify IVR Platform via its web site. The new Test Drive capability will enable customers to design and build IVR applications, configure and place outbound calls, listen to sample scripts, or view a Flash demo of a pre-built application.
Which Companies Would Benefit From Using an Interactive Voice System
Interactive Voice Response (IVR) has seen many advances in its technology since it first came onto the market and these days it is one of the most sophisticated and commonly used types of call centre software existing. Facilitated by all kinds of companies throughout the world, the main purpose of the system is to deal with the large numbers of calls that some organizations of a particular nature can experience and is humanly impossible to handle. A sophisticated IVR system will minimize a company’s costs and help it to make the customers experience pleasanter and the employees’ job easier and less stressful.
IVR - "Where Does It Really Work?" - In Facilities Management
For the past few years, IVR (Interactive Voice Response) has been getting a really bad wrap for mediocre implementation results, as organizations push the technology to the limit, on unfulfilled promises from vendors, and, in efforts to cut costs from handling calls from customers.
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